vo99 Privacy Policy

1 Introduction

vo99 operates an online sports betting and casino platform designed specifically for players in Bangladesh. As part of delivering this service, we necessarily collect and process certain personal information about the individuals who register, deposit, bet, and interact with our support team. We take this responsibility seriously and are committed to handling your data with care, transparency, and respect.

This Policy applies to all personal data processed in connection with your use of vo99, whether you are accessing the platform via a web browser on desktop, a mobile browser, or any other interface provided by vo99. It applies equally to prospective players who begin the registration process but do not complete it, and to former players whose accounts have been closed.

This Policy should be read alongside our Terms & Conditions and our Responsible Gaming page, which together govern your relationship with vo99.

2 Data Controller

For the purposes of this Privacy Policy, vo99 acts as the data controller in respect of the personal information collected through the vo99.io platform. As data controller, vo99 determines the purposes and means by which your personal data is processed.

If you have any questions about how vo99 processes your personal data, or if you wish to exercise any of your privacy rights, you may contact our dedicated data privacy team at:

• Email: [email protected]
• Subject Line: Privacy Request — [Your Registered Username]
• Response Time: vo99 aims to respond to all privacy-related enquiries within 72 hours during normal operational hours (Bangladesh Standard Time, UTC+6).

3 Data We Collect

The categories of personal data vo99 may collect about you include the following:

3.1 Identity Data

Full legal name as it appears on your government-issued identification document, date of birth, nationality, and a copy of your National Identity Card (NID), passport, or driving licence provided for KYC verification purposes.

3.2 Contact Data

Your registered email address, mobile phone number (including the network operator, e.g., Grameenphone, Robi, Banglalink, Teletalk), and residential address in Bangladesh including district (e.g., Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, Barisal, Rangpur, Mymensingh).

3.3 Financial Data

Payment method details sufficient to process deposits and withdrawals, including bKash account numbers, Nagad account numbers, Rocket wallet identifiers, bank account details (Dutch-Bangla Bank, BRAC Bank, Islami Bank, Sonali Bank, City Bank), and masked Visa or Mastercard numbers. vo99 does not store full card numbers on its own servers; card data is handled by our PCI-compliant payment processor.

3.4 Transaction Data

Records of all deposits, withdrawals, bonuses credited, wagers placed, game results, and account balance movements associated with your vo99 account.

3.5 Technical Data

IP address, browser type and version, operating system, device type (mobile or desktop), screen resolution, time zone setting, and session timestamps recorded each time you access the vo99 platform.

3.6 Usage Data

Information about how you navigate and interact with the vo99 platform, including pages viewed, games launched, betting markets accessed, time spent per session, and features used within your account dashboard.

3.7 Communications Data

Records of communications you send to vo99 through any support channel, including live chat transcripts, emails to [email protected], and any information you voluntarily provide when submitting a complaint, feedback, or responsible gaming request.

4 How We Collect Your Data

vo99 collects personal data through the following mechanisms:

• Direct Submission: Information you enter when registering an account, completing KYC verification, making a deposit or withdrawal, contacting support, or participating in a promotion.
• Automated Technologies: Technical and usage data collected automatically via server logs, session cookies, and analytics tools when you access or navigate the platform.
• Third-Party Verification Partners: Identity and address verification data returned by KYC service providers when we validate the documents you submit.
• Payment Processors: Transaction confirmation data returned by bKash, Nagad, Rocket, Upay, and banking partners when processing your deposits and withdrawals.
• Fraud Prevention Services: Risk scores and device fingerprint data from third-party fraud detection tools used to protect the integrity of our platform.

5 How We Use Your Data

vo99 uses the personal data we collect for the following purposes:

• Account Management: Creating, maintaining, and administering your player account, including processing login authentication and account preference settings.
• Identity Verification (KYC): Verifying that you meet the eligibility requirements to use the platform, including confirming your age (21+), identity, and residential address as part of our KYC process.
• Payment Processing: Executing deposit and withdrawal transactions via your chosen payment method (bKash, Nagad, Rocket, Upay, bank transfer, or card).
• Platform Operation & Personalisation: Delivering the games, betting markets, and account features you use, and where appropriate, personalising your experience based on your activity history.
• Responsible Gaming: Monitoring betting patterns to identify potential problem gambling indicators, enforcing deposit and wagering limits you have set, and applying self-exclusion or cooling-off periods you request.
• Fraud Prevention & Security: Detecting and preventing fraudulent transactions, unauthorised account access, money laundering, and other prohibited conduct described in our Terms & Conditions.
• Customer Support: Responding to your enquiries, resolving complaints, and maintaining records of communications for quality and training purposes.
• Legal & Regulatory Compliance: Fulfilling obligations under applicable laws, including anti-money laundering (AML) requirements, and cooperating with law enforcement or regulatory requests where legally required.
• Platform Analytics: Analysing aggregate usage patterns to improve the performance, reliability, and design of the vo99 platform.
• Promotional Communications: Sending you information about bonuses, tournaments, and promotions that may be relevant to you — where you have not opted out of marketing communications.

6 Legal Basis for Processing

vo99 processes your personal data on the following legal bases:

• Contractual Necessity: Processing required to fulfil the agreement between you and vo99 — including account registration, payment processing, and service delivery.
• Legal Obligation: Processing required to comply with applicable laws, including KYC, AML, and record-keeping requirements.
• Legitimate Interests: Processing carried out for vo99's legitimate business interests, including fraud prevention, platform security, analytics, and responsible gaming monitoring — provided these interests are not overridden by your privacy rights.
• Consent: Where vo99 sends you marketing communications or uses non-essential cookies, we rely on your consent. You may withdraw consent at any time by contacting [email protected] or adjusting your account preferences.

7 Data Sharing & Disclosure

vo99 does not sell your personal data. We may share your information with the following categories of recipients only to the extent necessary for the stated purpose:

• Payment Service Providers: bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, BRAC Bank, and card processing partners — to execute your financial transactions.
• KYC & Identity Verification Providers: Third-party services that verify the authenticity of identity documents you submit during the verification process.
• Fraud Detection & Security Vendors: Specialist providers that analyse device and behavioural data to detect suspicious activity and protect platform integrity.
• Game Content Providers: Where required by provider audit or compliance obligations, limited technical data (e.g., session identifiers) may be shared with game studios such as Pragmatic Play, Evolution Gaming, Ezugi, Spribe, or Habanero.
• Legal & Regulatory Authorities: Where vo99 is required by applicable law, court order, or lawful regulatory request to disclose player information, we will do so. We will notify you where legally permitted to do so.
• Business Successors: In the event of a merger, acquisition, or asset sale involving vo99, player data may be transferred to the acquiring entity, subject to equivalent privacy protections being maintained.

8 Data Retention

vo99 retains personal data for no longer than is necessary for the purposes for which it was collected, taking into account applicable legal retention obligations. Our standard retention periods are as follows:

• Active Account Data: Retained for the full duration of your account being open and active on the platform.
• Closed Account Data: Following account closure, core identity and transaction records are retained for a minimum of five (5) years to satisfy anti-money laundering audit requirements.
• KYC Documents: Identity verification documents are retained for five (5) years from the date of verification or from the date of account closure, whichever is later.
• Support Communications: Customer support correspondence is retained for two (2) years from the date of the last interaction, unless the communication relates to a pending dispute.
• Technical Logs: Server and access logs are retained for a maximum of twelve (12) months, after which they are automatically purged or anonymised.
• Marketing Consent Records: Records of your consent or opt-out preferences for marketing communications are retained for the lifetime of your account plus two (2) years.

Upon expiry of the applicable retention period, personal data is securely deleted or irreversibly anonymised so that it can no longer be associated with any individual player.

9 Data Security

vo99 implements a range of technical and organisational security measures to protect your personal data against unauthorised access, accidental loss, alteration, or disclosure. These measures include:

• SSL/TLS Encryption: All data transmitted between your device and vo99 servers is encrypted using industry-standard SSL/TLS protocols. The padlock icon in your browser confirms this connection is secure.
• Encrypted Data Storage: Sensitive personal data fields — including identity document information and financial account references — are stored in encrypted form within our secure database infrastructure.
• Access Controls: Access to personal data within vo99's internal systems is restricted on a strict need-to-know basis. All staff with data access are subject to confidentiality obligations.
• Two-Factor Authentication (2FA): Players are encouraged to enable 2FA on their vo99 accounts as an additional layer of protection against unauthorised login.
• Regular Security Reviews: vo99 conducts periodic internal reviews of its data processing systems and security configurations to identify and remediate vulnerabilities.

While vo99 takes all reasonable precautions, no internet-based platform can guarantee absolute security. In the event of a data breach that poses a risk to your rights or interests, vo99 will notify affected players promptly and take all necessary remedial steps.

10 Cookies & Tracking Technologies

vo99 uses cookies and similar technologies (such as local storage and session tokens) on the platform. The categories of cookies we use are as follows:

• Strictly Necessary Cookies: Required for the platform to function, including session authentication cookies that keep you logged in during a visit. These cannot be disabled without breaking core platform functionality.
• Analytics Cookies: Aggregate-level usage data collected to help vo99 understand how players navigate the platform and identify areas for improvement. This data is not linked to your personal identity.
• Fraud Prevention Cookies: Device identification tokens used to detect unusual login patterns and protect your account against unauthorised access.

vo99 does not use advertising cookies, social media tracking pixels, or third-party behavioural profiling technologies. You may disable non-essential cookies through your browser settings; however, doing so may affect your ability to use certain features of the platform.

11 Your Privacy Rights

As a player on vo99, you have the following rights in relation to your personal data. To exercise any of these rights, please email [email protected] with the subject line "Privacy Request" and your registered username.

• Right of Access: You may request a copy of all personal data vo99 holds about you. We will provide this within 30 days of a verified request.
• Right to Rectification: If any personal data we hold about you is inaccurate or incomplete, you may request that it be corrected. Note that corrections to identity data require re-verification of your KYC documents.
• Right to Erasure ("Right to Be Forgotten"): You may request deletion of your personal data where it is no longer necessary for the purposes for which it was collected, subject to legal retention obligations (see Section 8).
• Right to Restriction of Processing: In certain circumstances, you may request that we restrict the processing of your data — for example, while a dispute about its accuracy is being resolved.
• Right to Data Portability: You may request that we provide your personal data in a structured, machine-readable format for transfer to another service provider, where technically feasible.
• Right to Object: You may object to the processing of your data for direct marketing purposes at any time, and we will cease such processing immediately upon receiving your objection.
• Right to Withdraw Consent: Where processing is based on your consent (e.g., marketing emails), you may withdraw that consent at any time without affecting the lawfulness of processing carried out before withdrawal.

Please note that some rights may be limited or subject to conditions in specific circumstances — for example, where retaining certain data is required by law, or where erasure would conflict with an ongoing fraud investigation.

12 Minors & Underage Players

The vo99 platform is strictly restricted to individuals aged 21 years and above. vo99 does not knowingly collect personal data from persons under the age of 21. If we become aware that personal data has been collected from an underage individual, we will immediately close the associated account, void any transactions, and securely delete all related personal data.

If you believe that a minor has registered on or is accessing the vo99 platform, please contact us immediately at [email protected] so that appropriate action can be taken.

13 Changes to This Privacy Policy

vo99 reserves the right to update or revise this Privacy Policy at any time. When we make material changes — such as changes to the categories of data we collect, the purposes for which we use it, or the third parties with whom we share it — we will notify registered players by email to the address on their account at least 14 days before the changes take effect.

The "Last Updated" date at the top of this document will always reflect the date of the most recent revision. We encourage you to review this Policy periodically to remain informed about how vo99 protects your personal information. Your continued use of the platform following any update constitutes your acceptance of the revised Policy.

14 Contact & Complaints

If you have any questions, concerns, or complaints regarding this Privacy Policy or the way in which vo99 handles your personal data, please contact us using the details below:

• Email: [email protected]
• Subject Line: Privacy Enquiry — [Your Registered Username]
• Support Hours: 24 hours a day, 7 days a week, Bangladesh Standard Time (BST, UTC+6)

vo99 aims to resolve all privacy-related enquiries and complaints within 72 hours of receipt. Where a complaint cannot be resolved to your satisfaction through our internal process, you retain the right to escalate the matter through appropriate legal channels available in Bangladesh.